Integration
An AI agent on your WhatsApp Business number
Your customers already write to you on WhatsApp. Let an agent answer them right away, from your own knowledge, and bring in your team when a person is needed.
Create my first agentWhy use an AI agent on WhatsApp
Replies in seconds, at any hour
Customers get an answer while they are still on their phone, including evenings and weekends, instead of waiting for opening hours.
One number, one agent
Each WhatsApp number is tied to one agent. Customers write as they always do: no command to learn, no menu to go through.
The same agent as everywhere else
The agent on WhatsApp uses the knowledge, the tools and the safeguards you already set up for your website or your team.
A person when it matters
When a request goes beyond what the agent should handle, the conversation is passed to a member of your team with everything already said.
Connect WhatsApp in three steps
Prepare your Meta app
In your Meta developer account, use an app with the WhatsApp product and a WhatsApp Business number on the Cloud API.
Connect it to Squadico
Paste your app's identifiers, your business account ID and an access token into Squadico, then give Meta the callback address Squadico shows you.
Choose the agent
Deploy an agent on the number. From then on, every message sent to that number is answered by it.
What a WhatsApp agent is used for
Order and delivery questions
Look up where an order is, explain a delay or start a return without making the customer call.
Bookings and appointments
Answer availability questions and collect the details your team needs to confirm a booking.
First-level support
Solve the frequent questions straight away and hand the others to your team, already sorted.
Frequently asked questions
Which WhatsApp account do I need?
A WhatsApp Business number on Meta's Cloud API, managed from a Meta developer app. The free WhatsApp Business phone app cannot be connected.
Can customers send photos or documents?
Yes. The agent reads the files sent with a question and answers about them, within the limits you set.
Does the agent answer on WhatsApp like on my website?
Yes. It is the same agent, with the same knowledge, tools and safeguards. Only the window changes.
Who pays for the WhatsApp messages?
Messages are billed by Meta on your WhatsApp Business account, according to Meta's own pricing. Squadico adds nothing on top.
Ready to put your first agent to work?
Create your account, describe what your agent should do and publish it on your first channel today.
Create my first agent