Feature
AI agents that follow your rules
An agent that speaks for your company has to respect what you allow. Set the rules on personal data, topics and actions, decide when a person must approve, and hand any conversation over to your team.
Create my first agentThe controls you get
Personal data protected
Detect email addresses, phone numbers, IBANs, card numbers, social security numbers and IP addresses, in questions, answers or both, and mask them or reject the message.
Topics and terms
Block words and phrases, reject some topics or accept only a list of them, judged by keywords or by the model.
Approval before acting
Choose which tools run on their own, which wait for a person's approval and which are off limits. The agent cannot send blocked data to a tool.
Handover to a person
When a question goes beyond what the agent should handle, the conversation is passed to your team with its full history.
Put your rules in place in three steps
Set the organization's floor
Define the rules every agent of your organization must follow. An agent can add to them, never remove any.
Tighten per agent
Add the rules specific to each agent: its topics, its forbidden terms, its refusal message.
Check they hold
Run your test questions and see which rule was triggered on each answer before going live.
Where guardrails matter most
Customer-facing agents
Keep a public chatbot on your products and away from advice it should not give.
Regulated data
Make sure bank details or health identifiers never appear in an answer or reach a tool.
Actions with consequences
Refunds, emails, record changes: require a person's approval before the agent acts.
Frequently asked questions
What is human in the loop?
Keeping a person in the decision for the steps that matter: approving an action before the agent takes it, or taking over a conversation.
Can an agent ignore the organization's rules?
No. The organization's rules are a floor: each agent can add stricter ones but never remove any.
Does the person know which rule refused their message?
No. They read the refusal message you wrote. Not naming the rule keeps people from probing its edges.
Where are approvals given?
In Squadico, and on the channels that support it, such as Slack and Discord, with buttons right in the conversation.
Ready to put your first agent to work?
Create your account, describe what your agent should do and publish it on your first channel today.
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